Customer Testimonials

Below is a copy of one of the testimonials we received from a recent customer. It is typical of the reaction we get from our customers following a service call or installation. When we say we pride ourselves on service...we mean it!!!

LAUDERHILL, FLORIDA

November 1, 2004

Gentlemen,

A sincere note of thanks follow - You were both able to turn an unhappy pair of customers into very satisfied, impressed customers. We will be good references for your business in the future.

Tom and I were both frustrated with our air conditioning system. Mercury Masters was out to our house to install a brand new unit in August 2003. It worked fine for the first 4 months or so...until it began to regularly freeze up.

Although the first few service calls seemed routine...the problem did not go away. This note is to thank you for taking the time to "Solve the Mystery" and go deeper. On October 14th Randy received my "Rude, frustrated" call. Instead of being rude back to me (as is the way in South Florida). He came out personally to the house to investigate.

Low and behold it was not a filter problem or a "owner" problem...the system had a design flaw...which Mercury Masters was able to resolve once and for all.

Now Tom and I are Happy "COOL" Customers.

Thank you very much for handling this repair professionally. So far all is well with our unit.

Sincerely

Tom and Karen Galles

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